Shipping policy

At Herbs AIM, we are committed to delivering your orders quickly, safely, and efficiently. Please review our Shipping Policy to understand how we process and ship orders.

Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons, promotions, or high-demand periods, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation message with tracking details (if available).

Shipping Coverage

We currently offer shipping throughout Dubai. International shipping may be available for selected locations and will be subject to additional shipping charges and delivery timelines.

Estimated Delivery Times

Dubai Deliveries

  • Major Cities: 2–5 business days
  • Remote Areas: 4–8 business days

International Deliveries

  • Estimated delivery time varies by destination and customs processing.
  • Typically ranges from 7–21 business days.

Delivery times are estimates and may vary due to factors beyond our control.

Shipping Charges

Shipping charges are calculated based on:

  • Delivery location
  • Order weight and dimensions
  • Selected shipping method

Any applicable shipping fees will be displayed during checkout before payment is completed.

Cash on Delivery (COD)

We may offer Cash on Delivery (COD) services for eligible locations within Dubai.

  • Customers must provide accurate contact and delivery information.
  • Orders with incorrect or unverifiable information may be delayed or canceled.

Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

Customers can use the provided tracking number to monitor the status of their shipment through the designated courier service.

Delayed or Lost Shipments

While we work closely with trusted courier partners, delivery delays may occasionally occur due to:

  • Weather conditions
  • Public holidays
  • Customs inspections
  • Transportation disruptions
  • High shipping volumes

If your order is significantly delayed or appears lost, please contact our customer support team for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Herbs AIM is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect addresses or contact information provided by the customer.

Damaged Packages

If your package arrives visibly damaged:

  1. Inspect the package upon delivery.
  2. Take photos of the damaged package and product.
  3. Contact our support team within 48 hours of receiving the order.

We will review the issue and work toward an appropriate resolution.

Customs, Duties, and Taxes

For international orders:

  • Customers are responsible for any customs duties, import taxes, or other fees imposed by their local authorities.
  • Herbs AIM is not responsible for delays caused by customs clearance procedures.

Contact Us

If you have any questions regarding shipping, delivery times, or order tracking, please contact us through the contact information available on HerbsAim.com.

Thank you for shopping with Herbs AIM. We appreciate your trust and look forward to serving you.